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Terms & Conditions

Welcome to Neslihan Biri. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

1. General Information

These Terms & Conditions govern your access to and use of our website and services. We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website after modifications implies acceptance of the updated terms.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.

3. Orders & Payments

  • Order Confirmation: Placing an order through our website constitutes an offer to purchase. All orders are subject to availability and our acceptance.

  • Pricing: We strive to ensure all prices are accurate. However, if we identify a pricing error after your order, we will contact you to confirm the new price or cancel the order.

  • Payment: You must provide valid payment information at the time of purchase. We accept VISA and MasterCard.

4. Custom Products

  • Some of our products are custom-made and require specific production times. Delivery dates will vary based on the production process.

  • Custom orders cannot be returned or refunded unless they are faulty or defective.

5. Shipping & Delivery

  • We will provide estimated delivery times at checkout. However, unforeseen delays may occur due to third-party couriers or force majeure events.

  • For detailed shipping information, refer to our Shipping Policy.

6. Returns & Refunds

  • You may return eligible items within [insert number] days of delivery, provided they are in original condition and packaging.

  • Custom products cannot be returned unless defective.

  • For full details, please refer to our Refund Policy.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Neslihan Biri and is protected by copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Responsibilities

By using our website, you agree:

  • Not to engage in any activity that disrupts or interferes with the website’s operation.

  • Not to upload or transmit malicious code, viruses, or harmful files.

  • To provide accurate and complete information when creating an account or placing an order.

9. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content or privacy practices of these external sites. Use of third-party websites is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, Neslihan Biri shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our services.

11. Force Majeure

We shall not be held liable for delays or failure to perform obligations due to events beyond our control, including natural disasters, strikes, or government actions.

12. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of Turkey. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Istanbul.

13. Changes to the Terms & Conditions

We reserve the right to update these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the terms periodically for updates.

14. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us:

📧 Email: info@neslihanbiri.com
📞 Phone: +90 (532) 635-0289

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By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for choosing Neslihan Biri!

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