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Refund Policy

At Neslihan Biri, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to assist you with returns and refunds. Please review our refund policy below for detailed guidelines.

Eligibility for Refunds

  • Timeframe: You may request a refund within 14 days from the date of delivery.

  • Condition of Products: To be eligible for a refund, the product must be:

    • Unused, unworn, and in its original packaging.

    • Free from any damage or alterations.

    • Accompanied by the original receipt or proof of purchase.

Some products (e.g., custom-made, perishable, or hygiene-sensitive items) may be non-refundable unless defective.

Non-Refundable Items

The following items are not eligible for refunds:

  • Custom or personalized products.

  • Digital downloads or services already provided.

  • Perishable goods (e.g., food, flowers).

  • Items on final sale or clearance.

How to Request a Refund

  1. Contact Us: Email info@neslihanbiri.com or call us at +90 (532) 635-0289 to initiate your refund request. Please include your order number, a brief explanation, and photos (if applicable).

  2. Return Authorization: If your request is approved, we will provide return instructions and a Return Authorization Number (RAN). Unauthorized returns may not be accepted.

  3. Send the Product: You are responsible for shipping the item back to our address:

    • Return Address:
      Neslihan Biri
      Meşrutiyet Mah. Kodaman Sk. No: 41, İç Kapı No: 5, Nişantaşı Şişli/İstanbul, Turkey

    • Ensure the product is properly packed to avoid damage during return shipment.

Shipping Costs for Returns

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon arrival.

  • Refund of Shipping Fees: Initial shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).

  • We recommend using a trackable shipping service or purchasing shipping insurance to avoid issues with lost packages.

Refund Process

  • Processing Time: Once we receive and inspect the returned item, we will notify you of the status of your refund.

  • Approved Refunds: If approved, the refund will be processed within 7-10 business days to the original payment method.

  • Credit Card Refunds: Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

  • Rejected Refunds: If the return does not meet our criteria, we will notify you and provide options for reshipping the product back to you.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check with your bank or credit card company; processing times may vary.

  2. Contact us at info@neslihanbiri.com if the issue persists, and we will assist you further.

Damaged or Defective Products

If you received a damaged or defective product, please contact us within 3 days of delivery. We will arrange a replacement or a full refund, including shipping costs, at no extra charge.

Exchanges

If you would like to exchange a product, please follow the return process and place a new order for the desired item. Refunds will be issued for the original product upon its return.

Contact Us

For any questions or concerns regarding refunds, please contact us:
📧 Email: info@neslihanbiri.com
📞 Phone: +90 (532) 635-0289

We are committed to ensuring your shopping experience is smooth and satisfactory.

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