Shipping Policy

Thank you for choosing Neslihan Biri Adi Komandit Şirketi. This Shipping Policy outlines the terms and conditions governing the delivery of products purchased from our website or through other sales channels.

Processing and Shipping Times

Order Processing: Orders are processed within 1-7 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Since some of our products are custom-made, the delivery time may vary depending on the production process.
Shipping Time: Estimated delivery times may vary depending on your location and shipping method:
- Domestic Deliveries (Turkey): 2-5 business days.
- International Deliveries: 7-14 business days, depending on customs clearance.

We aim to ship your products as quickly as possible; however, delays may occur due to external factors (e.g., weather conditions, customs processes, or courier delays).

Shipping Rates and Methods

Domestic Shipping: Shipping rates are calculated based on the weight, dimensions, and destination of the order. Free shipping may be offered for orders above a certain value (if applicable).
International Shipping: Shipping fees will vary depending on the destination country, carrier, and order size. Customers are responsible for any customs duties or taxes charged by the destination country.

We collaborate with reliable carriers, such as DHL, UPS, PTT, or local courier partners, to ensure timely and safe delivery.

Order Tracking

Once your order has been shipped, you will receive an email containing the tracking number and instructions on how to track your package. If you encounter any issues with tracking, please contact us at info@neslihanbiri.com.

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or other fees imposed by the destination country. These charges vary by country and are not included in the shipping fee.
Please ensure that your delivery address complies with the import regulations of your country, as we are not liable for rejected packages due to customs policies.

Delivery Issues

Incorrect Address: Please double-check your delivery address when placing an order. If an incorrect address is provided, the customer is responsible for any additional shipping fees incurred for redelivery.
Failed Delivery Attempts: If a delivery attempt is unsuccessful due to the recipient being unavailable, the carrier may leave a notice or contact you to schedule a redelivery. If the package is returned to us, we may charge additional shipping fees for resending it.
Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at info@neslihanbiri.com. We will investigate with the carrier and offer a solution, including possible refunds or replacements.

Cancellation and Changes to Orders

If you need to change or cancel your order, please contact us within 24 hours of placing it. Once the order has been shipped, cancellations or changes may not be possible, and you may need to follow the return process.

Returns and Refunds

For information regarding returns and refunds, please refer to our Return Policy.

Contact Us

If you have any questions or concerns regarding your shipment, feel free to contact us at:
📧 Email: info@neslihanbiri.com
📞 Phone: +90 (532) 635-0289

We appreciate your business and strive to provide a smooth shipping experience!